Créditos Photo: © Gutu Faasau | Samoa Observer
Publicado en Marzo 14, 2023

No more long queues for SNPF members

In unprecedented times, the SNPF will take every possible opportunity to support its members through its digital transformation journey.

About 36729 members of the Samoa National Provident Fund will not stand in long queues to fill out and sign a form to access their funds.

The newly launched Samoa National Provident Fund Mobile App is making it all easy.

At the official launching event, the Minister of Finance Honorable Mulipola Anarosa Molioo reflected on internal changes that the SNPF underwent to ensure that the members are better served.

“In May of 2019, the Samoa National Provident Fund successfully transitioned from its legacy AS400 platform to a modern Funds Management System. Prior to the transition, the Fund had several systems in house to cater for investment loans, contributions, and member loans.”

“The new Funds Management system incorporated all the Fund’s core operations into one and allowed efficient management of funds. This milestone has immensely helped in improving staff productivity, online accessibility to its members and employers and overall effective use of modern technology.”

In March 2022 when Samoa went into a nationwide lockdown, SNPF facilitated an additional function on the FMS that enabled members to access and apply not only for their small loans on the members portal but also for their special payments. Stemming from this online portal, the SNPF continued its digital transformation journey to develop its own SNPF Mobile application that will be available on all Android and Apple phones.

The new mobile app allows members to access their NPF accounts, access services such as member loan top-ups, special payments, and contribution withdrawals, view updated information on NPF products available, and the ability to request an appointment either in our Upolu or Savaii Offices.  

The NZD156,000.00 mobile app project is a product of the SDG Joint Fund Joint Programme Strengthening Resilience of Pacific Islands states through Universal Social Protection Systems.

The SNPF partnered with the UNDP, one of the UN implementing agencies of the project. Under this particular partnership, the focus was to strengthen the availability and accessibility of social protection services, information, programs, and benefits, also through the utilization of digital information management systems and mobile technology.

About the Social Protection programme:

The Social Protection project for the Cook Islands, Niue Samoa, and Tokelau is a joint programme to support the four countries in all efforts to alleviate poverty and inequality through social protection systems that benefit all families

In 2019 the UN mobilised USD 3 million from the Joint SDG Fund to implement  this programme in 2020. It contributes to Outcome 3 -Inclusive and Sustainable Economic Empowerment- and Outcome 4 -Basic Services- of the UN Pacific Strategy 2018 - 2022 and is aligned with Goal 1 -No Poverty- of the 2030 Agenda for Sustainable Development.

This programme is implemented by the UNDP, UNESCO, UNICEF, UNESCAP and ILO.